FAQs about NLC Solutions

your local cleaning experts!

family-owned for 30+ years
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Where are you Located?

We have an office and warehouse located in South Plainfield.

Is this business a franchise?

We are not a franchise. We are a family owned & operated business that was started in 1986.

What type of commercial cleaning services do you offer?

We are a full-service janitorial company supplying:

Contract cleaning – We offer full-service cleaning in a flexible package. We will customize our services to fit your scheduling and budgetary needs. Our staff is experienced and can adapt to any special challenges your facility presents.

Complete care for hard flooring and carpeting
– we strip, clean, wax, and burnish hard floors
– steam clean carpets and upholstery

One-time clean ups including post-construction, lease-end, and industrial projects.

We are also a distributor for commercial cleaning supplies and paper goods – from cleaning solutions and chemicals to paper towels and tissue essential for a well-stocked restroom, break room, or kitchen. We also carry trash can liners in a wide range of popular sizes and styles - at deep discount.

Where do you work?

Our primary areas are the counties of Middlesex, Somerset and Union.

When do you clean?

The majority of our cleaning takes place after businesses close. A much more detailed cleaning can be done when the facility is empty. If you require daytime cleaning, we will schedule as needed. Projects like stripping & waxing floors, and carpet cleaning take place on weekends or after hours to ensure the best results.

Do you offer free estimates?

Yes – the only way to give you an accurate estimate is to walk through the building, take measurements, and discuss the exact scope of the work you want done. We then create a customized Task Schedule for your facility.

Do you charge by the square foot?

No. As explained in the answer above, each site is different. Our inspection allows us to accurately assess how much time and effort is needed.

Do you guarantee your work?

We guarantee everything we do. If you’re not satisfied, we will return and make sure you are.

How does your contract work?

We have a standard 30-day contract. If, after 30 days, you are not satisfied, we request 30 days to correct the problem. If the issue remains unresolved, you are free to terminate our services.

Can you work within my budget?

As an independent company we have the freedom to alter our services to fit your budget. Working from our initial assessment we can explore various options, changing frequency or emphasis without compromising results. Our goal is to give you the best value for the money you spend.

How do you screen your employees?

In addition to standard reference checks, we have an outside company do background checks as well.

How do you train your employees?

Almost all of our new hires have prior experience in the industry. When starting out, all new employees are accompanied by a supervisor to learn our way of cleaning. Time spent under supervision will lessen until we determine they are a good fit for the facility and have a solid grasp of the work that is to be done.

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Will the same people clean my facility each time?

Yes. Our staff and clients both like working with a familiar team – communication is better, guess-work is eliminated, and there’s room for a personal touch. In emergency situations, back up cleaners and area supervisors will assist if necessary.

Are your employees supervised?

All accounts have area supervisors that inspect the building at night. The inspections are both scheduled and unscheduled; ensuring NLC Solutions standards are being upheld.

Do your employees wear uniforms?

All employees wear NLC Solutions shirts to identify them as employees. They are required to maintain a neat and clean appearance at all times.

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Our Free, No Obligation Inspections ensure great results and an accurate price.

Use the form below to schedule one for your facility. Or call us at: (908) 753-3900.

Are you insured?

Yes, we are insured and bonded. Our insurance company is The Hartford and we have $2,000,000 coverage with an additional $1,000,000 Umbrella policy.

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Do you use subcontractors?

No. All of our workers are employees of NLC Solutions.

Do you offer green services?

Yes – most of the chemicals we use are eco-friendly. We can use 100% green chemicals as requested.

Are equipment and chemicals included in cleaning contracts?

All equipment and chemicals are included in our initial price. Prior to our first cleaning session, we deliver all equipment and cleaning chemicals needed.

Can I purchase supplies and paper goods from you?

Yes. We offer a complete line of paper products, trash liners, soaps, chemicals, dispensers, etc. All of our contract customers who purchase from us receive special rates, free inventory management and free delivery.

NLC-Plus

How do I contact you for special requests or problems?

During the day, call or email our office. During off hours you will have cell phone numbers to call or text. We receive special requests all the time and most are taken care of the same night. If you are having a special event and need additional staffing or another day of cleaning, we can handle that as well.

How are problems handled?

When a problem occurs, the first thing we do is fix it. Then we find out what caused the problem and take steps to insure it doesn’t happen again. Lastly, we reinspect until we are confident the issue has been resolved.

What kind of longevity do you have with your clients?

We have numerous accounts that we have been with for 10-15 years. We have been servicing most accounts for 5 years or more. We are continually adding accounts and we strive to offer each one the personal service that builds long term relationships.